Empowering your Mobile Workforce – Part II: Who really benefits?
There is much discussion in business circles about the empowered employee and the impact on the bottom line.
So who benefits?
- The Customer
By being able to access the most up to the minute data, an empowered employee provides a customer with a seamless experience and optimum service.
With all their questions answered immediately, customers develop a sense of trust, knowing that their sales representative can get the job done and can be confident their needs will be met.
- The Company
With a truly mobile workforce, companies are better able to engage their employees, are kept informed of changes and real-time trends and are updated with sales and challenges, allowing them to get a clearer picture of their business and respond with appropriate strategies to grow and develop faster.
- The Manager
With unparalleled visibility, a manager is more able to manage field based teams. With access to reliable intelligence and a connected work force, managers can develop a sense of trust with their teams, allowing their teams to work autonomously but with clear goals and expectations about targets, service and productivity.
- The Employee
Motivated and challenged, an empowered employee is committed to the company and the role benefiting from increased job satisfaction, trust from management teams and driven to reach targets.