Empowering your Mobile Workforce – Part I: 5 Key Features

Empowered employees are committed, loyal and conscientious. They are informed, up to date and connected wherever they are, online and offline.

Globally recognised marketing visionary, Simon Sinek[1], says that empowered employees are the ones that provide exceptional service, something vital in any competitive landscape.

“More than any other kind of employee, the empowered employee is able to create a feeling of true customer service that ultimately yields much greater customer loyalty.

“Companies that give employees the freedom to make decisions, often find that service to internal and external customers is improved. In addition, empowered employees take pride and ownership in their jobs when they know that they can exercise independent judgment when necessary,” says Sinek.

Informed staff feel empowered, managers have great visibility of their teams and customers have their needs met.

Empowered employees provide efficient customer service, delivered with the latest in technological advancements.

5 Features of an empowered sales team include:

  • Mobility

The ability to access to information anywhere, anytime, even without an internet connection.

  • Management Visibility

Being able to centrally manage field tasks and objectives with full visibility on compliance.

  • Personalised Service Offering

This is a complete understanding of the customer, obtained via call notes, photos and contact information so the empowered sales team can tailor their visit and deepen relationships.

  • Call Cycle Management

Ensuring an optimised route and time-in-store for maximum efficiency.

  • Analytics

Full visibility of customer performance to identify opportunities.

For more information on Empowering the Mobile Workforce, stay tuned for our next Blog Post “Who benefits from an empowered workforce?” contact us

[1] https://startwithwhy.com/