Empowering your Mobile Workforce – Part II: Who really benefits?
There is much discussion in business circles about the empowered employee and the impact on the bottom line.
So who benefits?
- The Customer
By being able to access the most up to the minute data, an empowered employee provides a customer with a seamless experience and optimum service.
With all their questions answered immediately, customers develop a sense of trust, knowing that their sales representative can get the job done and can be confident their needs will be met.
- The Company
With a truly mobile workforce, companies are better able to engage their employees, are kept informed of changes and real-time trends and are updated with sales and challenges, allowing them to get a clearer picture of their business and respond with appropriate strategies to grow and develop faster.
- The Manager
With unparalleled visibility, a manager is more able to manage field based teams. With access to reliable intelligence and a connected work force, managers can develop a sense of trust with their teams, allowing their teams to work autonomously but with clear goals and expectations about targets, service and productivity.
- The Employee
Motivated and challenged, an empowered employee is committed to the company and the role benefiting from increased job satisfaction, trust from management teams and driven to reach targets.
For more information on Empowering the Mobile Workforce, download the Opmetrix white paper.